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Elements Pulse - Customer experience insights for JSM

works with Jira Cloud

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SUPPORT

  • Partner Supported

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Key highlights of the appBoost IT service on Jira Service Management with integrated Experience Level Agreements metrics (XLAs) and user insights

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Track service performance and measure satisfaction

Use a set of experience metrics to monitor quality of service. Gather additional insights as needed with customizable surveys (CSAT, NPS) you can seamlessly embed in your support process.

Align team efforts with experience metrics (XLAs)

Define your goals and make data-driven decisions for continuous improvement. Go beyond technical SLAs, start implementing XLAs to monitor team’s progress, and prioritize impactful actions.

Import your Jira data and gain insights

Effortlessly import your Jira Service Management data for comprehensive insights. Choose your preferred data collection period to track evolution and identify trends through detailed dashboards and reports.

More details

📈 Elevate your IT services with experience-driven insights

Elements Pulse is your central hub for monitoring IT services performance in Jira Service Management.

⭐ Key benefits

  • Aligns IT services with organizational goals and user needs, offering a comprehensive and actionable view of service strengths and areas of improvement.
  • Delivers deep insights into customer experience blending end-user feedbacks and continuously updated Jira data.
  • Integrates seamlessly with Jira SLAs, balancing service performance with user satisfaction.

⚙️ Key features:

  • Daily analytics and experience metrics.
  • Global experience overview
  • Define and configure Experience goals
  • Detailed dashboard to track metrics evolution
  • Customizable survey and templates (CSAT, NPS)
  • Privacy first: the app is built on Forge, all data is securely processed and stored within the Atlassian environment.

📖 Read documentation

🔐 SOC2 certified

Questions? Feedbacks?

📅 Book a call with the Product Team

💻 Watch Atlassian expert demo

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • Elements Pulse - Customer experience insights for JSM integrates with your Atlassian product

Version information

Version 4.8.0for Jira Cloud

Release date

Nov 6th 2024

Summary

Minor version update

Details

Minor version update

Payment model

Paid via Atlassian

License type

Commercial

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