Elements Pulse - Customer experience insights for JSM

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira

Boost IT service on Jira Service Management with integrated Experience Level Agreements metrics (XLAs) and user insights

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Track service performance and measure satisfaction

Use a set of experience metrics to monitor quality of service. Gather additional insights as needed with customizable surveys (CSAT, NPS) you can seamlessly embed in your support process.

Align team efforts with experience metrics (XLAs)

Define your goals and make data-driven decisions for continuous improvement. Go beyond technical SLAs, start implementing XLAs to monitor team’s progress, and prioritize impactful actions.

Import your Jira data and gain insights

Effortlessly import your Jira Service Management data for comprehensive insights. Choose your preferred data collection period to track evolution and identify trends through detailed dashboards and reports.

More details

πŸ“ˆ Elevate your IT services with experience-driven insights

Elements Pulse is your central hub for monitoring IT services performance in Jira Service Management.

⭐ Key benefits

  • Aligns IT services with organizational goals and user needs, offering a comprehensive and actionable view of service strengths and areas of improvement.
  • Delivers deep insights into customer experience blending end-user feedbacks and continuously updated Jira data.
  • Integrates seamlessly with Jira SLAs, balancing service performance with user satisfaction.

βš™οΈ Key features:

  • Daily analytics and experience metrics.
  • Global experience overview
  • Define and configure Experience goals
  • Detailed dashboard to track metrics evolution
  • Customizable survey and templates (CSAT, NPS)
  • Privacy first: the app is built on Forge, all data is securely processed and stored within the Atlassian environment.

πŸ“– Read documentation

πŸ” We are SOC2 certified.

Got questions or feedback?

πŸ“… Book a call with the Product Team

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Elements Pulse - Customer experience insights for JSM integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.
  • Read and write to app storage service