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Key highlights of the appBoost IT service on Jira Service Management with integrated Experience Level Agreements metrics (XLAs) and user insights
Track service performance and measure satisfaction
Use a set of experience metrics to monitor quality of service. Gather additional insights as needed with customizable surveys (CSAT, NPS) you can seamlessly embed in your support process.
Align team efforts with experience metrics (XLAs)
Define your goals and make data-driven decisions for continuous improvement. Go beyond technical SLAs, start implementing XLAs to monitor team’s progress, and prioritize impactful actions.
Import your Jira data and gain insights
Effortlessly import your Jira Service Management data for comprehensive insights. Choose your preferred data collection period to track evolution and identify trends through detailed dashboards and reports.
More details
📈 Elevate your IT services with experience-driven insights
Elements Pulse is your central hub for monitoring IT services performance in Jira Service Management.
⭐ Key benefits
- Aligns IT services with organizational goals and user needs, offering a comprehensive and actionable view of service strengths and areas of improvement.
- Delivers deep insights into customer experience blending end-user feedbacks and continuously updated Jira data.
- Integrates seamlessly with Jira SLAs, balancing service performance with user satisfaction.
⚙️ Key features:
- Daily analytics and experience metrics.
- Global experience overview
- Define and configure Experience goals
- Detailed dashboard to track metrics evolution
- Customizable survey and templates (CSAT, NPS)
- Privacy first: the app is built on Forge, all data is securely processed and stored within the Atlassian environment.
Questions? Feedbacks?
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
Elements Pulse - Customer experience insights for JSM integrates with your Atlassian product
Version information
Version 4.11.0•for Jira Cloud
Release date
Nov 14th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial