OVERALL RATINGS
INSTALLS
20
SUPPORT
- Partner Supported
Key highlights of the appIntegrate dynamic templates and tailored content into Jira Help Center to enhance customer support
Promptly Inform Your Customers
Place information where it matters: Help Center, Portal, Create Request, View Request, Profile, or My Requests. Keep your customers informed and valued.
Flexible Content Creation for Jira Customers
Create customer-facing content with Markdown, links, videos, HTML, flowcharts, Atlassian Editor, or multi templates—directly in Jira.
Control Display Content from Jira Admin Panel
Manage customer display templates for each project from the admin panel. Create, edit, or customize templates to improve Jira Service Desk, simplify portal management, and deliver better customer support.
More details
🌟 Transform Your Support Experience with SmartGuide 🌟
Plugin for Jira Service Management that lets you create personalized support experiences tailored to your customers’ needs.
✨ Custom TemplatesDesign templates for every part of your support journey, from the help center to request creation. Easily craft templates that align with your brand and enhance the customer experience.
🔧 Simple ManagementManage templates directly from the admin panel. Add, remove, or customize templates for each project, giving you full control over your support workflows.
🚀 Smooth IntegrationInsert templates into headers, subheaders, or footers of your support pages to create a consistent and intuitive user experience.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Informer for Jira Service Management integrates with your Atlassian product
Version information
Version 3.4.0•for Jira Cloud
- Release date
- Jan 27th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial