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Key highlights of the appCherwell raised it. Jira owns the fix. ZigiOps makes the switch instant — two-way, no code
ZigiOps UI Dashboard
ZigiOps’ dashboard gives instant insight into Cherwell–Jira integration performance, active workflows, and data synchronization status, all from a single screen.
ZigiOps Pre-built integration templates
Start fast with ZigiOps’ prebuilt integration templates, then customize parameters and workflows to design integrations that fit your exact processes.
Advanced Field Mapping functionality
ZigiOps advanced conditional field mapping enables no-code Jira–Cherwell integrations, letting teams model complex data relationships and dependencies to improve collaboration and accelerate issue resolution.
Supporting media
More details
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Cherwell incident lands on the service desk. It's a software bug — the dev team needs to own it. Before anyone picks up the phone, ZigiOps has already created the Jira issue, fully populated, and linked it back to Cherwell.
Both teams work in their own tool. Every update, comment, and status change syncs automatically until the bug is closed. No forwarding emails. No duplicate logging. No customer waiting on a handoff that takes hours instead of minutes.
Customizable templates mean you go live fast — and bend the integration to your process, not the other way around.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.4•for Jira Cloud, Jira Product Discovery Cloud
- Release date
- May 6th 2024
- Summary
- Cherwell integration for Jira by ZigiOps (no-code, two-way sync)
- Details
Service desk and development teams shouldn't need to sync manually. ZigiOps makes it automatic: every Cherwell incident, change request, and custom record that needs dev attention appears in Jira instantly, and every fix your devs make reflects back in Cherwell without anyone asking.
No one chases a status update. No one logs the same issue twice. No one discovers a bug was fixed three days ago but forgot to tell the service desk.
What syncs between systems:
- Cherwell Incidents, Change Requests, and custom records
- Jira Issues, Stories, and extended record types
- Real-time status, comments, attachments, and full lifecycle updates
What your teams gain:
- Instant visibility into fix progress without leaving their own tool
- Automatic status updates that close the loop before anyone asks
- A service desk and dev team that operate like they share a backlog — without actually sharing one
- Payment model
- Paid via Vendor
- License type
- Commercial