Praecipio Intelligence for JSM - AI Service Desk Agent

for Jira Cloud, Jira Cloud, Jira Data Center 8.20.10 - 9.15.2 and more
  • Unsupported
  • Jira Service Management

Deploy Generative AI With Your Own Business Data to Respond to Support Requests Instantly

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Custom Data Source Training

Train Praecipio Intelligence on a variety of unstructured data to have it answer questions correctly using Generative AI: Word/Excel/Powerpoint, Sharepoint, webpages, PDFs, as well as Atlassian data and more.

Support Internal and External Customers

Give your JSM request portal the power of AI. See it respond in near real-time with accurate answers and information. Make your portal accessible to external customers for AI-powered product or service support.

Control when and how it responds

Allow Praecipio Intelligence to respond immediately to customer requests, or provide them to an agent for review before delivery.

More details

If your service team is struggling to keep up with ticket volumes, Praecipio Intelligence for JSM can help them find the answers they need and respond to tickets much more quickly.

  • When a customer makes a request in JSM, Praecipio Intelligence queries business data you train it with to find answers and respond using generative AI.
  • All of this happens via JSM’s support portal, without the need for an additional front-end integration like Slack.
  • Train your own Praecipio Intelligence AI with unstructured business data, like Word docs, Sharepoint, PDFs, Confluence pages, and more.

This solution is not directly sold on the Marketplace. Reach out to Praecipio to discuss your implementation.

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