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TicketBook - Service Time and Contract Management for Jira

by OBSSPlatinum Marketplace Partner
works with Jira Cloud

Free app

OVERALL RATINGS

SUPPORT

  • Partner Supported

Showing details for Cloud

Key highlights of the appEasy tracking for ticket counts and service hours

Contracts with multiple quota options

Configure your service & support contracts with quotas based on ticket counts, service hours, and SLA success rates. Use monthly, annual, or fixed contract periods.

Easily get contract reports

Easily get reports showing how much of the quota was consumed for each contract period.

Show ticket counts and service hours in JSM portal

Ticket counts and service hours for the current period will be visible in the customer portal so your customers can follow how much quota they consumed and how much they have left.

More details

Whether you are a vendor serving customers or a customer working with vendors, use TicketBook to easily manage & track ticket counts and service hours.

  • Configure contracts with quotas based on ticket counts, service hours, and SLA success rates.
  • Easily get reports showing how much of the quota was consumed for each contract period.
  • Create "Amends" to add extra quotas or out-of-the-system consumption for a period.
  • Create contracts and get reports for your past issues as well.

TicketBook also contains SLA List and Success Rate reports which can show your JSM SLA results as a list or calculate success rates per project, issuetype, customer, vendor, year, month, week, day, etc.

Using TicketBook and all its features is free during the Beta period. Be one of the early adopters, enjoy the benefits of the app, and don't miss the chance to influence the product roadmap.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

TicketBook - Service Time and Contract Management for Jira integrates with your Atlassian product

Version information

Version 4.1.0for Jira Cloud

Release date
Jul 12th 2024
Summary
Minor version update
Details

Minor version update

Payment model
Free
License type
Commercial - no charge

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