OVERALL RATINGS
INSTALLS
53
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appManage Jira service contracts to eliminate lost revenue. Track ticket counts, billable hours, and SLA success rates in JSM
Manage Jira SLA Quotas & Carry-Over
Automate service contracts to eliminate manual tracking. Track ticket limits and service hours
Solve the use it or lose it dilemma with automatic carry-over for unused quotas and borrowing for emergencies
JSM Customer Portal & Agent Visibility
Ensure complete billing transparency. Customers can view real-time quota consumption directly on the Jira Service Management portal
Agents see remaining limits on the issue view, preventing out-of-scope work
Advanced Jira SLA Reporting & Analytics
Move beyond simple timers. Generate deep SLA Success Rate reports to track met versus breached targets.
Analyze long-term performance trends grouped by customer, project, or issue type to prove your value.
More details
TicketBook bridges the gap between service contracts and Jira operations. Whether managing vendor performance or serving clients, it provides a single source of truth.
Quota Tracking: Define contracts with limits based on ticket counts, service hours, or SLA success rates. Select specific issues for each clause using JQL
Carry-Over & Borrowing: Solve the rigid "use it or lose it" dilemma. Automatically roll unused quotas into the next month, or borrow future hours for emergencies
Advanced SLA Reporting: Generate deep SLA Success Rate and SLA List reports grouped by project, customer, issue type, or any issue field to track long-term performance
JSM Portal Transparency: Display real-time quota consumption directly on the JSM Customer Portal
Jira Issue View: Agents can see the current status of the contract and quota usage directly on every issue
Amends & History: Log out-of-system work with Amends and create retroactive reports for past issues
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
TicketBook - Service Time and Contract Management for Jira integrates with your Atlassian app
Version information
Version 6.11.0•for Jira Cloud
- Release date
- Mar 26th 2026
- Summary
- Contract Definition Visual Improvements
- Details
- Payment model
- Paid via Atlassian
- License type
- Commercial