TicketBook - Service Contract Management for Jira

by OBSSPlatinum Marketplace Partner
for Jira Cloud
12 installs
  • Supported
  • Jira Service Management
  • Jira
Free app
Cloud

Easily get reports on support & service contract quotas

Contracts with multiple quota options

Configure your service & support contracts with quotas based on ticket counts, times logged onto issues, and SLA success rates. Use monthly, annual, or fixed contract periods.

Easily get contract reports

Easily get reports showing how much of the quota was consumed for each contract period.

SLA List and Success Rate Reports

Independent from contracts, get SLA reports showing success rates per project, issuetype, service, customer, vendor, year, month, week, etc.

More details

Whether you are a vendor serving customers or a customer working with vendors, use TicketBook to easily manage multiple service contracts.

  • Configure each contract with quotas based on ticket counts, service hours, and SLA success rates.
  • Easily get reports showing how much of the quota was consumed for each contract period.
  • Create "Amends" to add extra quotas or out-of-the-system consumption for a period.
  • Create contracts and get reports for your past issues as well.

TicketBook also contains SLA List and Success Rate reports which can show your JSM SLA results as a list or calculate success rates per project, issuetype, customer, vendor, year, month, week, day, etc.

Using TicketBook and all its features is free during the Beta period. Be one of the early adopters, enjoy the benefits of the app, and don't miss the chance to influence the product roadmap.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

TicketBook - Service Contract Management for Jira integrates with your Atlassian product. This remote service can:

  • Access and interact with your data from outside of Atlassian.
  • Access and interact with your data as the logged-in user from outside of Atlassian.
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.