TicketBook - Service Time and Contract Management for Jira

Whether you are a vendor serving customers or a customer working with vendors, use TicketBook to easily manage & track ticket counts and service hours.

• Configure contracts with quotas based on ticket counts, service hours, and SLA success rates.
• Easily get reports showing how much of the quota was consumed for each contract period.
• Create "Amends" to add extra quotas or out-of-the-system consumption for a period.
• Create contracts and get reports for your past issues as well.

TicketBook also contains SLA List and Success Rate reports which can show your JSM SLA results as a list or calculate success rates per project, issuetype, customer, vendor, year, month, week, day, etc.

Using TicketBook and all its features is free during the Beta period. Be one of the early adopters, enjoy the benefits of the app, and don't miss the chance to influence the product roadmap.