TicketBook - Service Time and Contract Management for Jira

Whether you are a vendor serving customers or a customer working with vendors, use TicketBook to manage & track ticket counts and service hours easily.

• Configure contracts with quotas based on ticket counts, service hours, and SLA success rates.
• Easily get reports showing how much of the quota was consumed for each contract period.
• Create "Amends" to add extra quotas or out-of-the-system consumption for a period.
• Create contracts and get reports for your past issues as well.

TicketBook also contains SLA List and Success Rate reports, which can display your JSM SLA results as a list or calculate success rates per project, issuetype, customer, vendor, year, month, week, day, etc.

At the beginning of August 2025, the free Beta period of TicketBook was completed. Thanks to all our Beta period participants. TicketBook will turn into a paid product in September 2025.

Book a demo meeting