Zoho Desk Connector for Jira

by Kobik Tech.

works with Jira Cloud

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Overview

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Installation

Key highlights of the appConnect Zoho Desk and Jira with smart issue linking, sync, and automation

Control sync from one admin screen

Connect Zoho Desk, configure Smart Connected Items, and track sync state, linked records, and enabled features from one Jira admin page.

Configure smart sync rules fast

Choose display-only, one-way, or two-way sync, define Jira scope, select the Zoho source, and map fields in a guided setup flow.

Work with Zoho records inside Jira

Let Jira users review linked Zoho fields, open the live record in Zoho, refresh data on demand, and manage manual links directly from the issue panel.

Supporting media

More details

Zoho Desk Connector for Jira helps support and operations teams keep Zoho Desk and Jira aligned without duplicate work. Connect Zoho Desk securely, build Smart Connected Items for display-only, one-way, or two-way sync, and map the fields that matter for each Jira project and issue type. The app can auto-create Jira issues from Zoho records, sync comments, attachments, and status, and let Jira users open, refresh, and manage linked Zoho records directly from the Jira issue panel.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Zoho Desk Connector for Jira integrates with your Atlassian app

Version information

Version 4.2.0•for Jira Cloud

Release date: Mar 30th 2026
Summary: Smarter sync, richer Jira links, and stronger Zoho Desk reliability
Details: What's new in 4.2.0:
• Improved Smart Connected Item reliability for migrated and reconnected tenants.
• Auto-created Jira links now support manual Refresh from the issue panel.
• Added Zoho-side link notes/comments so Zoho users can see Jira association details.
• Fixed Zoho Tickets auto-create behavior by using safer Jira create payloads.
• Fixed attachment sync in both directions between Jira and Zoho.
• Fixed Contact Name mapping so names no longer fall back to email values.
• Improved admin UI responsiveness and connection setup guidance.
• Removed manual migration dependency so upgrades handle legacy migration automatically.
• Cleared stale auth-related sync errors after reconnect.
Payment model: Paid via Atlassian
License type: Commercial