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Worklog Report: Customer Requests Worklog Portal Report

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

Showing details for Cloud

Key highlights of the appThe easiest way to show customers on the portal the time spent on requests. Option to integrate with Tempo for billable hours only

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Worklog Report

The report can be found above the Requests list on JSM portal. Customers can see details about individual work logs per request and total sum of logged hours. Option to integrate with Tempo to show only billable hours.

Contract info

Portal customers can see details about their support contract: the type of contract, start and end date, number of contracted hours, how much time was logged and left from these contracted hours.

Administrator control

Enable or disable customers access to the report. Give access to specific users only. Select which fields to show to customers. Option to integrate with Tempo if you only want to take Tempo billable hours into account.

Supporting media

More details

With Worklog Report you can easily share details on the JSM Portal about the time logged on customer requests for a given period.

Contract management option is also available: Show customers details about their support contract: contracted hours and how much are left.

The list of requests can be easily filtered by:

  • project
  • status (Open, Closed)
  • date period
  • creator (Created by Anyone, Me, Where I am Participant)
  • request type

The list of requests can be exported to Excel file.

Each request can be expanded to display individual work logs with details such as the date of time logging, the user, the status, and the amount of time.

Configuration options allow to:

  • Select which users have access to the report.
  • Select which fields to show to customers
  • Integrate with Tempo and choose to only take billable hours into account.

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Resources

  • Descriptor

    Get the descriptor file downloaded to your system

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Integration permissions

  • Worklog Report: Customer Requests Worklog Portal Report integrates with your Atlassian product

Version information

Version 1.0.8-ACfor Jira Cloud

Release date

Aug 14th 2024

Summary

Functionality improvements and bug fixes

Details

Functionality improvements and bug fixes

Payment model

Paid via Atlassian

License type

Commercial

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