OVERALL RATINGS
INSTALLS
27
SUPPORT
- Partner Supported
Key highlights of the appTrack customer service hours and worklogs in the JSM Help Center for reporting, billing preparation, and customer visibility
Track customer service hours in JSM Help Center
See customer service hours, requests, and individual worklogs in a dedicated report in the JSM Help Center, above the Requests list.
Prepare monthly client reports
Review logged or billable hours and export detailed worklog data for monthly reporting, service reviews, or your existing billing process.
Track contracted support hours
See agreed, used, and remaining support hours, and make the same information available to customers in the JSM Help Center when needed.
Supporting media
More details
Make Jira worklogs easier to use for customer service delivery.
Worklog Report helps consulting teams, managed service providers, and support organizations track and report the time they deliver to customers through Jira Service Management.
Use Worklog Report to:
- Review logged or billable hours for a selected period
- See the requests and individual worklogs behind the total
- Export worklog data for monthly reporting and service reviews
- Use customer hours as input for your existing billing process
- Track contracted, used, and remaining support hours
- Give customers direct visibility through the JSM Help Center when needed
The report is available directly in the JSM Help Center, above the Requests list, giving service teams a clear customer-focused view of delivered work while making the same information available to customers when appropriate.
Tempo and ActivityTimeline integrations can be used to report billable hours only.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Worklog Report: Customer Requests Worklog Portal Report integrates with your Atlassian app
Version information
Version 3.1.0•for Jira Cloud
- Release date
- Sep 22nd 2026
- Summary
- Migrated to Forge with improved contract management
- Details
Worklog Report has migrated to Atlassian Forge, introducing more flexible contract management.
What's new:
- Create multiple contracts per JSM project with non-overlapping periods.
- Manage active, expired and future contracts in one place.
- Track logged hours for the active contract. Expired contracts retain their recorded hours without further recalculation.
- Payment model
- Paid via Atlassian
- License type
- Commercial