Worklog Report: Customer Requests Worklog Portal Report

for Jira Cloud
15 installs
  • Supported
  • Jira Service Management
Cloud

The easiest way to show customers on the portal the time spent on requests. Option to integrate with Tempo for billable hours only

Worklog Report

The report can be found above the Requests list on JSM portal. Customers can see details about individual work logs per request and total sum of logged hours. Option to integrate with Tempo to show only billable hours.

Contract info

Portal customers can see details about their support contract: the type of contract, start and end date, number of contracted hours, how much time was logged and left from these contracted hours.

Administrator control

Enable or disable customers access to the report. Give access to specific users only. Select which fields to show to customers. Option to integrate with Tempo if you only want to take Tempo billable hours into account.

More details

With Worklog Report you can easily share details on the JSM Portal about the time logged on customer requests for a given period.

Contract management option is also available: Show customers details about their support contract: contracted hours and how much are left.

The list of requests can be easily filtered by:

  • project
  • status (Open, Closed)
  • date period
  • creator (Created by Anyone, Me, Where I am Participant)
  • request type

The list of requests can be exported to Excel file.

Each request can be expanded to display individual work logs with details such as the date of time logging, the user, the status, and the amount of time.

Configuration options allow to:

  • Select which users have access to the report.
  • Select which fields to show to customers
  • Integrate with Tempo and choose to only take billable hours into account.

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Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Worklog Report: Customer Requests Worklog Portal Report integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application

Gallery

Worklog Report: Customer Requests Worklog Portal Report