JSMXtend - SLA Insights for Jira Service Management

for Jira Cloud
3 installs
  • Supported
  • Jira Service Management
Cloud

Enhance user expectations by providing clear transparency to the service level agreement values in the JSM Customer Portal

Add Service Level Information to the JSM Portal

Display the service level agreements (SLAs) for response and resolution times directly on the JSM Customer Portal. Configured by your administrator, SLA information includes metric and current performance status.

Let Your Customers See Real-time SLA Performance

Empower customers with real-time insights into SLA times directly on the Jira Service Management portal. Customers now can see important status regarding their submitted tickets.

Flexible SLA Information Display

Update visibility to suit your needs: easily toggle SLA Information within your admin settings, based on your organization's requirements

More details

The SLA Insights app gives customers instant updates on Service Level Agreement (SLA) times, right from the Jira Service Management portal.

This app improves the customer experience by offering a clear view of SLA performance. It helps to improve communication and informed decision-making.

The app adds two custom fields regarding SLAs, making it easy for customers to see the expected response and resolution times.

Make it easy for customers to check SLA info. It contributes to building trust and boosting overall satisfaction.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

JSMXtend - SLA Insights for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Allows the app to read SLA data from requests
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.
  • Read and write to app storage service