OVERALL RATINGS
INSTALLS
3
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEnhance user expectations by providing clear transparency to the service level agreement values in the JSM Customer Portal
Add Service Level Information to the JSM Portal
Display the service level agreements (SLAs) for response and resolution times directly on the JSM Customer Portal. Configured by your administrator, SLA information includes metric and current performance status.
Let Your Customers See Real-time SLA Performance
Empower customers with real-time insights into SLA times directly on the Jira Service Management portal. Customers now can see important status regarding their submitted tickets.
Flexible SLA Information Display
Update visibility to suit your needs: easily toggle SLA Information within your admin settings, based on your organization's requirements
More details
The SLA Insights app gives customers instant updates on Service Level Agreement (SLA) times, right from the Jira Service Management portal.
This app improves the customer experience by offering a clear view of SLA performance. It helps to improve communication and informed decision-making.
The app adds two custom fields regarding SLAs, making it easy for customers to see the expected response and resolution times.
Make it easy for customers to check SLA info. It contributes to building trust and boosting overall satisfaction.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
JSMXtend - SLA Insights for Jira Service Management integrates with your Atlassian product
Version information
Version 2.7.0•for Jira Cloud
Release date
Aug 16th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial