JSMXtend - Additional Fields for Jira Service Management

for Jira Cloud
6 installs
  • Supported
  • Jira Service Management
Cloud

Make additional information available to your customers on the JSM Customer Portal

Add Fields to the Customer Portal

Create an enhanced Customer Portal experience with T4S Partners' JSMXtend - Additional Fields for Jira Service Management. Now you can share more issue tracking data and status information on the JSM Customer Portal

Improved JSM Customer Experience

Reduce the inbound email traffic to the service desk and improve the customer experience at the same time by providing additional information of interest to your customers.

Customizable Ticket Insights

Administrative panel allows you to select up to 10 additional information-only fields for display. Field labels can be customized to suit your specific needs.

More details

The Jira Service Management Agent-side portal provides access to important data elements needed to address inbound tickets. Many of those data elements are not available by default on the Customer-side portal.

JSMXtend - Additional Fields for Jira Service Management expands your options to display up to 10 additional fields. Important SLA and ticket status information can now be made available directly to your customers. An easy-to-use Administration screen allows you to select the specific information-only data elements relevant to your customers. The field labels are customizable as well within the Administration screen.

Your customers will appreciate the improved service experience that comes with having access to more information about their issue.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

JSMXtend - Additional Fields for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Allows the app to read SLA data from requests
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.