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JSMXtend - Additional Fields for Jira Service Management

works with Jira Cloud

OVERALL RATINGS

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appMake additional information available to your customers on the JSM Customer Portal

Add Fields to the Customer Portal

Create an enhanced Customer Portal experience with T4S Partners' JSMXtend - Additional Fields for Jira Service Management. Now you can share more issue tracking data and status information on the JSM Customer Portal

Improved JSM Customer Experience

Reduce the inbound email traffic to the service desk and improve the customer experience at the same time by providing additional information of interest to your customers.

Customizable Ticket Insights

Administrative panel allows you to select up to 10 additional information-only fields for display. Field labels can be customized to suit your specific needs.

More details

The Jira Service Management Agent-side portal provides access to important data elements needed to address inbound tickets. Many of those data elements are not available by default on the Customer-side portal.

JSMXtend - Additional Fields for Jira Service Management expands your options to display up to 10 additional fields. Important SLA and ticket status information can now be made available directly to your customers. An easy-to-use Administration screen allows you to select the specific information-only data elements relevant to your customers. The field labels are customizable as well within the Administration screen.

Your customers will appreciate the improved service experience that comes with having access to more information about their issue.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

Integration permissions

  • JSMXtend - Additional Fields for Jira Service Management integrates with your Atlassian product

Version information

Version 2.0.0for Jira Cloud

Release date

Feb 6th 2024

Summary

Payment model and required scopes changed

Details

Required scopes changed:

  • Added: read:servicedesk-request, manage:jira-configuration, read:jira-work, read:request.sla:jira-service-management, storage:app

App is now paid via Atlassian.

Payment model

Paid via Atlassian

License type

Commercial

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