OVERALL RATINGS
INSTALLS
9
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appMake additional information available to your customers on the JSM Customer Portal
Add Fields to the Customer Portal
Create an enhanced Customer Portal experience with T4S Partners' JSMXtend - Additional Fields for Jira Service Management. Now you can share more issue tracking data and status information on the JSM Customer Portal
Improved JSM Customer Experience
Reduce the inbound email traffic to the service desk and improve the customer experience at the same time by providing additional information of interest to your customers.
Customizable Ticket Insights
Administrative panel allows you to select up to 10 additional information-only fields for display. Field labels can be customized to suit your specific needs.
More details
The Jira Service Management Agent-side portal provides access to important data elements needed to address inbound tickets. Many of those data elements are not available by default on the Customer-side portal.
JSMXtend - Additional Fields for Jira Service Management expands your options to display up to 10 additional fields. Important SLA and ticket status information can now be made available directly to your customers. An easy-to-use Administration screen allows you to select the specific information-only data elements relevant to your customers. The field labels are customizable as well within the Administration screen.
Your customers will appreciate the improved service experience that comes with having access to more information about their issue.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
JSMXtend - Additional Fields for Jira Service Management integrates with your Atlassian product
Version information
Version 2.0.0•for Jira Cloud
Release date
Feb 6th 2024
Summary
Payment model and required scopes changed
Details
Required scopes changed:
- Added: read:servicedesk-request, manage:jira-configuration, read:jira-work, read:request.sla:jira-service-management, storage:app
App is now paid via Atlassian.
Payment model
Paid via Atlassian
License type
Commercial