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Graphy | ITSM & SLA Charts, Reports, Dashboards for Jira

works with Jira Cloud

OVERALL RATINGS

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  • Partner Supported

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Key highlights of the appReady-to-use (ITSM & SLA) metrics, custom charts, & rich filters for cross-project teams build interactive Jira and JSM dashboards

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Structure your portfolio of ITSM reports in Jira

β†’ Intuitive setup and configuration with drag and drop gadgets

β†’ Flexible custom charts to filter and group by (count, sum, and average)

β†’ Ready-to-use charts and dashboard templates for service management teams

Get the big picture with cross-project dashboards

β†’ Build cross-project service desk reports with Jira and JSM data

β†’ Visualize your project data dynamically in Jira native dashboards

β†’ Use our interactive dashboards to filter and drill down your metrics instantly

ITSM dashboards to align your projects and teams

β†’ Save, share, and export your reports in a few clicks

β†’ Gadgets with flexible configuration with multiple customization options

β†’ Metrics with custom goals allow you to track your KPIs across multiple projects and teams

More details

πŸ“‘ Help Center | πŸ’¬ Support | ⌨️ Website | 🀝🏻 For Partners

Graphy is a flexible ITSM analytics & reporting solution that allows IT, Ops, and Support teams to build interactive cross-project dashboard reports to track their Time to SLAs, Requests, Assets, and more.

➑️ Key Features:

  • Setup - Intuitive drag and drop customization
  • Pre-Built - Charts and Dashboard Templates
  • ITSM - SLAs, Requests, Satisfaction, Incidents, Changes..
  • Assets - Custom Asset gadgets to filter by Object Schema and Type
  • Custom - Pie, Donut, Bar, Line, Table Charts..
  • Filters - Basic, JQL, and interactive rich filters to explore your data
  • Share - Export or share real-time dashboards (with users, groups..)

πŸ† Recognized as "Rising Star" app by Atlassian

☁️ Data Residency available for all regions (πŸ‡ΊπŸ‡² πŸ‡©πŸ‡ͺ πŸ‡ͺπŸ‡Ί πŸ‡¨πŸ‡¦ ...)

πŸ”’ Powered by Atlassian's Forge, secure and scalable by design

*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

  • Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

Security program

  • This app is not part of the Marketplace Bug Bounty program.

Integration permissions

  • Graphy | ITSM & SLA Charts, Reports, Dashboards for Jira integrates with your Atlassian product

Version information

Version 9.3.0β€’for Jira Cloud

Release date

Oct 24th 2024

Summary

πŸ“‹ Version 9.3.0 - Changelog

Details

🚨 Important - Update: To get the app latest version available you need to manually update your app in your Jira Settings > Apps > Manage Apps.

πŸš€ Release - Improvements, Fixes & More:

  • Minor bug fixes and improvements

πŸ”₯ Coming Next - New charts, metrics, and advanced customizations!

πŸ–₯️ Release - Support & Resources:

Payment model

Paid via Atlassian

License type

Commercial

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