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Graphy - ITSM Reports, Custom Charts & Dashboards for JSM

works with Jira Cloud

OVERALL RATINGS

INSTALLS

259

SUPPORT

  • Partner Supported

TRUST SIGNALS

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Key highlights of the appPre-built ITSM metrics and Custom Charts for Service Management teams build and share cross-project reports in Jira or JSM Portal

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Build and customize ITSM reports easily

→ Pre-built metrics for ITSM (SLA, Requests, Incidents, Change management and more)

→ Flexible Custom Charts (1D, 2D) for Jira, JSM, and Assets

→ Intuitive setup and configuration with drag and drop gadgets

Filter cross-project data (Jira, JSM, Assets)

→ Dynamic and advanced Filtering (Basic & JQL)

→ Filter cross-project data from Jira, JSM, or Assets

→ Customize and visualize your metrics in Jira native dashboards or in the interactive dashboards from Graphy

Share real-time reports in Jira or JSM Portal

→ Edit, save, and access your reports in a few clicks

→ Export your data in PDF, CSV, or PNG formats

→ Share interactive and personalized dashboards with your customers directly in the JSM portal

Supporting media

More details

➡️ Help Center | Support | Website | For Partners

Graphy is a flexible ITSM analytics and reporting solution that allows Service Management teams to build, customize, and share cross-project dashboard reports (in Jira or the JSM Portal) to track Time to SLAs, Requests, Assets, and more.

➡️ Key Features:

  • Setup - Intuitive drag and drop customization
  • Pre-Built - Charts and Dashboard Templates
  • ITSM - SLAs, Requests, Satisfaction, Incidents, Changes..
  • Assets - Custom Asset gadgets to filter by Object Schema and Type
  • Custom - Pie, Donut, Bar, Line, Table Charts..
  • Filters - Basic, JQL, and interactive rich filters to explore your data
  • Share - Share real-time dashboards (with Jira users or JSM Customers)

🏆 Recognized as "Rising Star" app by Atlassian

☁️ Data Residency available for all regions

🔒 Powered by Atlassian's Forge, secure and scalable by design

*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more

Resources

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Trust center

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Access the partner's trust center to review their security, compliance and privacy information for this app.

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Integration permissions

Graphy - ITSM Reports, Custom Charts & Dashboards for JSM integrates with your Atlassian product

Version information

Version 10.10.0for Jira Cloud

Release date
May 22nd 2025
Summary
📋 Version 10.10.0 - Changelog
Details

🚨 Important - Update: To get the app’s latest version available, you need to manually update your app in your Jira Settings > Apps > Manage Apps.

🚀 Release - Improvements, Fixes & More:

  • Fixed the issue of creating new dashboards or opening dashboards when no filter was selected. The system will now require that at least one field needs to be selected in the filter (due to new Jira APi changes)
  • Other minor adjustments and bug fixes.

🔥 Coming Next - New charts, metrics, and advanced customizations!

🖥️ Release - Support & Resources:

Payment model
Paid via Atlassian
License type
Commercial