OVERALL RATINGS
INSTALLS
259
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appPre-built ITSM metrics and Custom Charts for Service Management teams build and share cross-project reports in Jira or JSM Portal
Build and customize ITSM reports easily
→ Pre-built metrics for ITSM (SLA, Requests, Incidents, Change management and more)
→ Flexible Custom Charts (1D, 2D) for Jira, JSM, and Assets
→ Intuitive setup and configuration with drag and drop gadgets
Filter cross-project data (Jira, JSM, Assets)
→ Dynamic and advanced Filtering (Basic & JQL)
→ Filter cross-project data from Jira, JSM, or Assets
→ Customize and visualize your metrics in Jira native dashboards or in the interactive dashboards from Graphy
Share real-time reports in Jira or JSM Portal
→ Edit, save, and access your reports in a few clicks
→ Export your data in PDF, CSV, or PNG formats
→ Share interactive and personalized dashboards with your customers directly in the JSM portal
Supporting media
More details
➡️ Help Center | Support | Website | For Partners
Graphy is a flexible ITSM analytics and reporting solution that allows Service Management teams to build, customize, and share cross-project dashboard reports (in Jira or the JSM Portal) to track Time to SLAs, Requests, Assets, and more.
➡️ Key Features:
- Setup - Intuitive drag and drop customization
- Pre-Built - Charts and Dashboard Templates
- ITSM - SLAs, Requests, Satisfaction, Incidents, Changes..
- Assets - Custom Asset gadgets to filter by Object Schema and Type
- Custom - Pie, Donut, Bar, Line, Table Charts..
- Filters - Basic, JQL, and interactive rich filters to explore your data
- Share - Share real-time dashboards (with Jira users or JSM Customers)
🏆 Recognized as "Rising Star" app by Atlassian
☁️ Data Residency available for all regions
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*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Trust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
Graphy - ITSM Reports, Custom Charts & Dashboards for JSM integrates with your Atlassian product
Version information
Version 10.10.0•for Jira Cloud
- Release date
- May 22nd 2025
- Summary
- 📋 Version 10.10.0 - Changelog
- Details
🚨 Important - Update: To get the app’s latest version available, you need to manually update your app in your Jira Settings > Apps > Manage Apps.
🚀 Release - Improvements, Fixes & More:
- Fixed the issue of creating new dashboards or opening dashboards when no filter was selected. The system will now require that at least one field needs to be selected in the filter (due to new Jira APi changes)
- Other minor adjustments and bug fixes.
🔥 Coming Next - New charts, metrics, and advanced customizations!
🖥️ Release - Support & Resources:
- Raise a support ticket to get assistance.
- Book a live session with our team.
- Share your use cases or feature suggestions.
- Payment model
- Paid via Atlassian
- License type
- Commercial