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Graphy | ITSM Reports, Custom Charts, & Dashboards for JSM

works with Jira Cloud

OVERALL RATINGS

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  • Partner Supported

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Key highlights of the appReady-to-use metrics (ITSM, Assets, SLA), dashboards, and portal reports for IT teams track and monitor cross-project reports

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Structure your portfolio of ITSM & ESM reports

β†’ Intuitive setup and configuration with drag and drop gadgets

β†’ Flexible custom charts to filter and group by (count, sum, and average)

β†’ Ready-to-use charts and dashboard templates for ITSM, Support, and ESM teams

Build dashboards with data from Jira, JSM & Assets

β†’ Build cross-project reports with Jira, JSM, and Assets data

β†’ Visualize your Service Management data dynamically in Jira native dashboards

β†’ Fast interactive dashboards to filter and drill down your metrics instantly

Share your dashboards with your Teams or Customers

β†’ Build cross-project reports to track your work across multiple teams

β†’ Edit, save, and access your reports in a few clicks

β†’ Share interactive and personalized dashboards with your customers directly in the JSM portal

More details

πŸ“‘ Help Center | πŸ’¬ Support | ⌨️ Website | 🀝🏻 For Partners

Graphy is a flexible ITSM analytics & reporting solution that allows IT, Ops, and Support teams to build interactive cross-project dashboard reports to track their Time to SLAs, Requests, Assets, and more.

➑️ Key Features:

  • Setup - Intuitive drag and drop customization
  • Pre-Built - Charts and Dashboard Templates
  • ITSM - SLAs, Requests, Satisfaction, Incidents, Changes..
  • Assets - Custom Asset gadgets to filter by Object Schema and Type
  • Custom - Pie, Donut, Bar, Line, Table Charts..
  • Filters - Basic, JQL, and interactive rich filters to explore your data
  • Share - Export or share real-time dashboards (with users, groups..)

πŸ† Recognized as "Rising Star" app by Atlassian

☁️ Data Residency available for all regions (πŸ‡ΊπŸ‡² πŸ‡©πŸ‡ͺ πŸ‡ͺπŸ‡Ί πŸ‡¨πŸ‡¦ ...)

πŸ”’ Powered by Atlassian's Forge, secure and scalable by design

*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

  • EULA

    Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Graphy | ITSM Reports, Custom Charts, & Dashboards for JSM integrates with your Atlassian product

Version information

Version 10.3.0β€’for Jira Cloud

Release date
Jan 3rd 2025
Summary
πŸ“‹ Version 10.3.0 - Changelog
Details

🚨 Important - Update: To get the app latest version available you need to manually update your app in your Jira Settings > Apps > Manage Apps.

πŸš€ Release - Improvements, Fixes & More:

  • When using custom fields in custom 2D gadgets (stacked bar, line 2D and table 2D), the system was not showing the segments related to the custom fields.
  • Other minor adjustments and bug fixes.

πŸ”₯ Coming Next - New charts, metrics, and advanced customizations!

πŸ–₯️ Release - Support & Resources:

Payment model
Paid via Atlassian
License type
Commercial

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