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Key highlights of the appReady-to-use (ITSM & SLA) metrics, custom charts, & rich filters for cross-project teams build interactive Jira and JSM dashboards
Structure your portfolio of ITSM reports in Jira
→ Intuitive setup and configuration with drag and drop gadgets
→ Flexible custom charts to filter and group by (count, sum, and average)
→ Ready-to-use charts and dashboard templates for service management teams
Get the big picture with cross-project dashboards
→ Build cross-project service desk reports with Jira and JSM data
→ Visualize your project data dynamically in Jira native dashboards
→ Use our interactive dashboards to filter and drill down your metrics instantly
ITSM dashboards to align your projects and teams
→ Save, share, and export your reports in a few clicks
→ Gadgets with flexible configuration with multiple customization options
→ Metrics with custom goals allow you to track your KPIs across multiple projects and teams
More details
📑 Help Center | 💬 Support | ⌨️ Website | 🤝🏻 For Partners
Graphy is a flexible ITSM analytics & reporting solution that allows IT, Ops, and Support teams to build interactive cross-project dashboard reports to track their Time to SLAs, Requests, Assets, and more.
➡️ Key Features:
- Setup - Intuitive drag and drop customization
- Pre-Built - Charts and Dashboard Templates
- ITSM - SLAs, Requests, Satisfaction, Incidents, Changes..
- Assets - Custom Asset gadgets to filter by Object Schema and Type
- Custom - Pie, Donut, Bar, Line, Table Charts..
- Filters - Basic, JQL, and interactive rich filters to explore your data
- Share - Export or share real-time dashboards (with users, groups..)
🏆 Recognized as "Rising Star" app by Atlassian
☁️ Data Residency available for all regions (🇺🇲 🇩🇪 🇪🇺 🇨🇦 ...)
🔒 Powered by Atlassian's Forge, secure and scalable by design
*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Graphy | ITSM & SLA Charts, Reports, Dashboards for Jira integrates with your Atlassian product
Version information
Version 10.0.0•for Jira Cloud
Release date
Nov 12th 2024
Summary
📋 Version 10.0.0 - Changelog
Details
🚨 Important - Update: To get the app latest version available you need to manually update your app in your Jira Settings > Apps > Manage Apps.
🚀 Release - Improvements, Fixes & More:
- New "Create Dashboard" screen. Now it is possible to select where to create a dashboard (Internal or Jira).
- Added a new option to share the dashboard with customers via JSM Portal.
- Fixed bug on Created x Done/Resolved gadgets, which were not respecting parameters during the drill down.
- Other minor adjustments and bug fixes.
🔥 Coming Next - New charts, metrics, and advanced customizations!
🖥️ Release - Support & Resources:
- Raise a support ticket to get assistance.
- Book a live session with our team.
- Share your use cases or feature suggestions.
Payment model
Paid via Atlassian
License type
Commercial