Free app
OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appImprove the collaboration between your engineering and support teams
Quick access to issues
Support agents escalate and link cases to Jira issues in a few clicks. They notify engineering team of bugs and get updates on the resolution from within Deskie.
Simplified collaboration
Jira users see the full conversations with customers related to an issue. They easily collaborate with support agents and resolve issues without leaving Jira.
Powerful customization
Choose the information you want to be displayed for both compact and detailed views of Jira widget in Deskie. You can customize Deskie add-on for Jira too.
Supporting media
More details
THE JIRA APP WITHIN DESKIE:
- Jira data is displayed in the Deskie sidebar on the case's page. You can configure what Jira info is shown both in compact and detailed views.
- Deskie cases can be linked to any existing Jira issues.
- Creating new Jira issues with all the information needed from within Deskie.
- Notifying a Jira user through a private note.
THE DESKIE ADD-ON IN JIRA:
- Public comments and private notes of linked Deskie cases are displayed in the Deskie activity tab within Jira.
- Links to Deskie cases for checking the full conversations between the customer and support agent.
- Linked Deskie cases displayed in the sidebar of the corresponding Jira issues.
- Jira user can send notifications to support agents.
Resources
Descriptor
Get the descriptor file downloaded to your system
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Deskie integrates with your Atlassian product
Version information
Version 2.0.1-AC•for Jira Cloud
Release date
Jan 19th 2024
Summary
Minor version update
Details
Minor version update
Payment model
Free
License type
Commercial - no charge