Improve the collaboration between your engineering and support teams
Quick access to issues
Support agents escalate and link cases to Jira issues in a few clicks. They notify engineering team of bugs and get updates on the resolution from within Deskie.
Simplified collaboration
Jira users see the full conversations with customers related to an issue. They easily collaborate with support agents and resolve issues without leaving Jira.
Powerful customization
Choose the information you want to be displayed for both compact and detailed views of Jira widget in Deskie. You can customize Deskie add-on for Jira too.
More details
THE JIRA APP WITHIN DESKIE:
- Jira data is displayed in the Deskie sidebar on the case's page. You can configure what Jira info is shown both in compact and detailed views.
- Deskie cases can be linked to any existing Jira issues.
- Creating new Jira issues with all the information needed from within Deskie.
- Notifying a Jira user through a private note.
THE DESKIE ADD-ON IN JIRA:
- Public comments and private notes of linked Deskie cases are displayed in the Deskie activity tab within Jira.
- Links to Deskie cases for checking the full conversations between the customer and support agent.
- Linked Deskie cases displayed in the sidebar of the corresponding Jira issues.
- Jira user can send notifications to support agents.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
Deskie integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application