Anonymous Reply for JSM

for Jira Cloud
19 installs
  • Supported
  • Jira Service Management

Post anonymous replies to customer requests in Jira Service Management and protect your agents private information

YouTube's thumbnail image for the video.

Anonymously Reply

With JSM Anonymous Reply your agents can reply to customer requests under the guise of “Service Team” letting them protect their personal information like their real name.

Internal Accountability. External Privacy.

While the public reply is anonymous, internally your agents and admins will be able to see an internal note on who replied anonymously. Customers will only see the anonymous reply.

Works with SLAs & Existing Workflows

JSM Anonymous Reply still works to trigger / complete any SLAs your organization has set up. Keep your existing workflow but just use JSM Anonymous Reply over normal replies.

More details

JSM Anonymous Reply for Jira Service Management brings the functionality for anonymous replies to your JSM instance. With this addon your agents will be able to reply to requests anonymously under the guise of “Service Team”. This prevents your agents personal information from being released to customers.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

Anonymous Reply for JSM integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Allows the app to read comment data from requests
  • View users.