OVERALL RATINGS
INSTALLS
45
SUPPORT
- Partner Supported
Key highlights of the appPost anonymous replies to customer requests in Jira Service Management and protect your agents private information
Anonymously Reply
With JSM Anonymous Reply your agents can reply to customer requests under the guise of “Service Team” letting them protect their personal information like their real name.
Internal Accountability. External Privacy.
While the public reply is anonymous, internally your agents and admins will be able to see an internal note on who replied anonymously. Customers will only see the anonymous reply.
Works with SLAs & Existing Workflows
JSM Anonymous Reply still works to trigger / complete any SLAs your organization has set up. Keep your existing workflow but just use JSM Anonymous Reply over normal replies.
More details
JSM Anonymous Reply for Jira Service Management brings the functionality for anonymous replies to your JSM instance. With this addon your agents will be able to reply to requests anonymously under the guise of “Service Team”. This prevents your agents personal information from being released to customers.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Anonymous Reply for JSM integrates with your Atlassian product
Version information
Version 3.1.0•for Jira Cloud
Release date
Jan 16th 2024
Summary
Minor version update
Details
Key Features:
- Let agents Anonymously Reply on any JSM ticket
- Edit any anonymously posted comments
- Internally track who posted anonymously and when
- Easily use in any existing workflows
Payment model
Paid via Atlassian
License type
Commercial