TymBot for Jira

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Free app
Cloud

Unlock Full-Scale Business Efficiency with the power of AI

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Elevate Customer Experiences

Near real-time response 24/7 in 90+ languages. Bring valuable product or procedure information to the forefront and prevent customer frustration by easily presenting information.

Admin Dashboard and Conversation Review

Everything you need to know about your bots in a glance.

TYM retains conversation data so you can gain insight into what is valuable to your users by bot.

Integrate with existing apps and Control your Data

Tymbot integrates with apps already in use within your teams. Jira, Confluence, and Slack. Easy to use interface allows you to keep tight control over your knowledge base sources using a closed database enviornment.

More details

  • Seamless Integration: Easily connect Tym to Jira and Slack, allowing users to interact with it directly within the Slack workspace, or to create issues in Jira.
  • Custom Knowledge Bases: Train the chatbot on specific topics relevant to your business, ensuring it provides pertinent information. Tym can reference information in many formats, including text, web pages, Q&A, images, or video.
  • Jira Integration: Tym can both create new issues in Jira, and give automated responses on existing issues. This can help agents and customers by giving additional context or supplemental information!
  • Enhanced Productivity: Streamline workflows by enabling users to get answers to their queries instantly via website, Slack, or Jira. Interact with the chatbot using natural language, making it accessible and easy to use, regardless of technical expertise.

Tym requires an active subscription in order to integrate with your Jira Products. Please visit the Tymbot website for more information.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

TymBot for Jira integrates with your Atlassian product. This remote service can:

  • Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.