AI for Jira Cloud

by eesel

works with Jira Cloud

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Overview

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Installation

Key highlights of the appAn AI agent for Jira Service Management that replies, triages and files issues

Replies and internal notes

For each new issue or comment, it replies to the reporter or leaves an internal note with a draft reply. You decide which.

Answers from your docs and live issues

It reads Confluence and your other connected tools, and looks up related Jira issues as it works, so answers match what's on the board now."

Triage: keep your board tidy based on past issues

It moves, assigns and labels issues, and files new ones, following the instructions you give it in plain English and based on past issues.

Supporting media

More details

AI agent for Jira Service Management (JSM). eesel AI picks up new requests and comments, reads the history and related issues, and handles them the way you tell it to.

What it does

Auto-replies to the reporter, or leaves an internal note with a draft for your team
Triages: moves, assigns, labels and files issues
Looks up live Jira issues with JQL, so answers match what’s on the board now
Answers from Confluence, Google Docs, your help center and other connected tools
Also works in Slack, Microsoft Teams and other help desks

Set up in 3 steps

Sign in or start free at dashboard.eesel.ai
Ask eesel to connect Jira Service Management (API token, entered in a secure form)
Tell it what to handle. It creates the automation for you

Privacy: eesel never trains models on your data. EU data residency on Enterprise. Details at eesel.ai/security
Setup guide: docs.eesel.ai/integrations/helpdesks/jira-service-management

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

AI for Jira Cloud integrates with your Atlassian app

Version information

Version 6.2.0•for Jira Cloud

Release date: May 8th 2025
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial