AI Assist for Jira Service Management

by eesel
for Jira Cloud
  • Supported
  • Jira Service Management

Get AI to draft replies for your team or handle Tier 1 tickets

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Add an AI agent to your team

Get eesel AI to leave internal notes with a draft reply for all incoming tickets. You can also get it to leave external replies, and automatically escalate to humans as needed.

​Get AI responses based on your knowledge base

Teach your help articles, Confluence pages or any other knowledge to eesel AI to use as it's craft responses.

One click set up

Simply install the app, add Knowledge for your eesel AI, and get it ready to leave internal notes or external replies.

More details

Get an 🤖 AI agent to supercharge your helpdesk.

  • AI that can answer any question based on your Confluence wiki, Google Docs and more.
  • Get the AI to leave internal notes of draft replies OR directly interact with customers
  • AI can automatically escalate to humans as needed
  • 5 minute set up
  • Private by design
  • EU data residency supported
  • No data used to train models

✨ Try it out for free and see for yourself. Get an AI assistant to supercharge your support. Simply email us at or reach out via our support if you have any questions.


🔐 Privacy policy

❓Help docs

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

AI Assist for Jira Service Management integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.
  • Read and write to app storage service