JSMXtend - CSAT for Jira Service Management Customer Portal

for Jira Cloud
6 installs
  • Supported
  • Jira Service Management
Cloud

Add your own Customer Satisfaction Survey to the JSM Customer Portal

Get customer feedback directly in the JSM Portal

Get customer feedback immediately and reduce email correspondence. Customers see and respond directly to a customer satisfaction survey in the JSM Customer Portal for their ticket.

Customize the Survey to your needs

Customize the satisfaction ratings and survey prompt to meet your organizational needs and style, including any Unicode text. The language set for the ratings is what is captured in every ticket.

Get survey results immediately added to the ticket

The submitted survey is instantly added to the ticket as part of its activity stream and is only visible to that customer and the JSM agents.

More details

This app adds a customer satisfaction survey to every ticket - enabling your customers the ability to provide valuable experience feedback when looking at their ticket status on the JSM Portal.

App administrators can customize the language used to indicate three satisfaction levels and the language prompting the user to submit the survey.

The survey results are immediately captured as comments in the ticket's activity history, enabling capture without requiring custom fields or forms. The resulting survey comment includes any custom language for the three satisfaction rating levels.

Our roadmap for this application includes many new features, including:

    1. Ability to provide a range of buttons or stars

    2. Provide a means to search for the survey results using JQL

    3. Enable the survey only after resolution.

    4. Support for different survey configurations for separate projects or portals.

We would love to hear from you about which features you'd like to see.

Certification

CLOUD FORTIFIED

This app offers additional security, reliability, and support through:

  • Cloud security participation
  • Reliability checks
  • 24hr support response time
  • and more.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

JSMXtend - CSAT for Jira Service Management Customer Portal integrates with your Atlassian product. This remote service can:

  • View issue comment properties.
  • View issue comments.
  • View issue properties.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.

Learn and explore

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