OVERALL RATINGS
INSTALLS
11
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAdd your own Customer Satisfaction Survey to the JSM Customer Portal
Get customer feedback directly in the JSM Portal
Get customer feedback immediately and reduce email correspondence. Customers see and respond directly to a customer satisfaction survey in the JSM Customer Portal for their ticket.
Customize the Survey to your needs
Customize the satisfaction ratings and survey prompt to meet your organizational needs and style, including any Unicode text. The language set for the ratings is what is captured in every ticket.
Get survey results immediately added to the ticket
The submitted survey is instantly added to the ticket as part of its activity stream and is only visible to that customer and the JSM agents.
More details
This app adds a customer satisfaction survey to every ticket - enabling your customers the ability to provide valuable experience feedback when looking at their ticket status on the JSM Portal.
App administrators can customize the language used to indicate three satisfaction levels and the language prompting the user to submit the survey.
The survey results are immediately captured as comments in the ticket's activity history, enabling capture without requiring custom fields or forms. The resulting survey comment includes any custom language for the three satisfaction rating levels.
Our roadmap for this application includes many new features, including:
1. Ability to provide a range of buttons or stars
2. Provide a means to search for the survey results using JQL
3. Enable the survey only after resolution.
4. Support for different survey configurations for separate projects or portals.
We would love to hear from you about which features you'd like to see.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
JSMXtend - CSAT for Jira Service Management Customer Portal integrates with your Atlassian product
Version information
Version 2.1.0•for Jira Cloud
Release date
Jan 2nd 2024
Summary
Initial Version
Details
Initial Version
Payment model
Paid via Atlassian
License type
Commercial