- Supported
- Jira Service Management
Customer sentiment and emotion analysis and identification of mood trends
Centralized sentiment and emotion analysis reports
Gomood is a tool for global analysis and customer mood trend identification that will allow you to track your customer service progress and make sure you're on the right path.
Customer mood journey by issue
Track how the customer feels and how their emotions change with each new comment in your Jira Service Management (JSM) issues.
Benefit from knowing the customer mood in Jira
Gomood stores the sentiment and emotions in Jira custom fields, so, you can apply it in Queues, Gadgets, JQL, Workflows, or in any place where Jira uses fields values.
More details
Gomood provides sentiment and emotion reports to know your customer’s real mood. Key benefits:
- 🗣️ Improved Voice of the customer and employees: continuous improvement of the relationship with every customer and employees.
- 📊 Consistent analysis criteria for customer comments: being objective and faster than any human.
- 🫥 Enhanced customer mood control: teams can proactively monitor and control what is happening with every customer in real-time. This allows for timely corrective actions and ensures better service to them.
- 📈 Data-driven decision making: providing real-time mood data and actionable insights, Gomood helps offer the best customer service and make informed decisions.
- 🫧 Team transparency: promotes transparency bottom up of the real situation with customers. This encourages decision-making at the top level in a fast and agile manner, without the need for intermediaries.
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Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
Gomood - AI for Customer Happiness integrates with your Atlassian product. This remote service can:
- Take Jira administration actions (e.g. create projects and custom fields, view workflows, manage issue link types).
- View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
- Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
- Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.