Service Quality AI Report for Jira Service Management
- Jira Service Management
Simple and Fully Automated Service Quality Assurance Report for all Service desk tickets measuring True Resolution™ and CSAT
KPIs never available before
AI scans 100% of the tickets across all help desk tickets to score Agent helpfulness and Customer satisfaction.
Every day the system will go over the resolved tickets of the prior days and provide you automated report on CSAT and True Resolution™. No action required from you.
Integrated into every report you love
Scores are added as a custom fields to Jira Service Management tickets, so you can access them in all standard filtering features: search, reporting and widgets and combine with filters by agent, project or issue type.
"True Resolution Score™ is widely considered as the most impactful innovation in CS field since Net Promoter Score.
This KPI allows to measure the quality of support proactively, not relying on customer surveys." (c) Dan P.
"Automated CSAT is just mind-blowing - we were finally able to get a decent visibility on our overseas CS team" (c) Jennifer C.
Privacy and security
Service Quality AI Report for Jira Service Management integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application