Service Quality AI Report for Jira Service Management

for Jira Cloud
4 installs
  • Supported
  • Jira Service Management
Cloud

Simple and Fully Automated Service Quality Assurance Report for all Service desk tickets measuring True Resolution™ and CSAT

KPIs never available before

AI scans 100% of the tickets across all help desk tickets to score Agent helpfulness and Customer satisfaction.

Automatic processing

Every day the system will go over the resolved tickets of the prior days and provide you automated report on CSAT and True Resolution™. No action required from you.

Integrated into every report you love

Scores are added as a custom fields to Jira Service Management tickets, so you can access them in all standard filtering features: search, reporting and widgets and combine with filters by agent, project or issue type.

More details

"True Resolution Score™ is widely considered as the most impactful innovation in CS field since Net Promoter Score.

This KPI allows to measure the quality of support proactively, not relying on customer surveys." (c) Dan P.

"Automated CSAT is just mind-blowing - we were finally able to get a decent visibility on our overseas CS team" (c) Jennifer C.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Service Quality AI Report for Jira Service Management integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer the host application
  • Administer Jira projects
  • Delete data from the host application