FD JSM Support Workflow

by FD
for Jira Cloud, Jira Data Center 9.11.3, Jira Cloud, Jira Data Center 9.11.3 and more
481 downloads
  • Unsupported
  • Jira Service Management
  • Jira Software
Free app

Support Workflow

An effective workflow for helpdesk support involves systematically managing user requests or issues. This process typically includes steps such as ticket intake, categorization, assignment to the right support agents, diagnosis, and resolution within agreed-upon timelines. This structured approach ensures that problems are addressed promptly and efficiently, ultimately enhancing user satisfaction.

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