ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM
Free app
OVERALL RATINGS
INSTALLS
436
SUPPORT
- Partner Supported
Key highlights of the appBusiness-ready service desk reports to streamline ITSM decisions
Evaluate agents’ performance
Use customer satisfaction score rate and manage agents’ results. Make better business decisions and allocate agents more efficiently. Don’t look at raw data, gain business-ready insights and share your findings.
Monitor SLA metrics and agents’ results
Gain ready-to-present data about meeting SLA and monitor agents’ workflow. React when the numbers are heading down and have insights for a support team. Use the data you already have and adjust the dashboards you use.
Watch assets distribution
Create an assets report and monitor their structure. Have constant access to the current asset base and maximize business return with this knowledge. Enjoy eye-pleasant, UX-tailored, and easy-to-analyze charts.
Supporting media
More details
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More reports available:
- Request distribution over time – bubble-based heat map about when and what tickets are created. To allocate agents more efficiently
- Organizations – visualize how many customers are in the particular organization
- Request channel type – monitor where tickets come from and what type is the most trafficked
Use data-driven ITSM reports to support business decisions and eliminate bottlenecks.
Take the most of Jira Service Management data and gain processed insights.
- Data is displayed with dashboards that require the minimum of configurations.
- Gadgets are available for native dashboards, so there is no need to create new screens.
- Already analyzed and ready to present data.
- Easy to read, well UX created charts.
- This app is built with Forge.
Early adopters have it for free, as this is the app's first version.
If you need more reports, let us know!
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM integrates with your Atlassian product
Version information
Version 4.5.0•for Jira Cloud
Release date
Nov 18th 2024
Summary
Minor version update
Details
Payment model
Free
License type
Commercial - no charge