ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM

by Appsvio - Partner of the Year in ITSM App Solutions

works with Jira Cloud

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Overview

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Installation

Key highlights of the appBusiness-ready service desk reports to streamline ITSM decisions

Evaluate agents’ performance

Use customer satisfaction score rate and manage agents’ results. Make better business decisions and allocate agents more efficiently. Don’t look at raw data, gain business-ready insights and share your findings.

Monitor SLA metrics and agents’ results

Gain ready-to-present data about meeting SLA and monitor agents’ workflow. React when the numbers are heading down and have insights for a support team. Use the data you already have and adjust the dashboards you use.

Watch assets distribution

Create an assets report and monitor their structure. Have constant access to the current asset base and maximize business return with this knowledge. Enjoy eye-pleasant, UX-tailored, and easy-to-analyze charts.

Supporting media

Editions
New

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

Assignee - Average CSAT Report
SLA - % Met Report
Request Distribution Report
Request Channel Type Report
Organization Size Report

Advanced

Unlock the full range of app features

Everything from Standard, plus:

Assets Structure Report
Customer support 24/7

More details

Appsvio is Atlassian Partner of the Year 2023 in ITSM App Solutions 🏆

BOOK A DEMO | CONTACT FOR PARTNERS | SECURITY | SOC 2

More reports available:

Request distribution over time – bubble-based heat map about when and what tickets are created. To allocate agents more efficiently
Organizations – visualize how many customers are in the particular organization
Request channel type – monitor where tickets come from and what type is the most trafficked

Use data-driven ITSM reports to support business decisions and eliminate bottlenecks.

Take the most of Jira Service Management data and gain processed insights.

Data is displayed with dashboards that require the minimum of configurations.
Gadgets are available for native dashboards, so there is no need to create new screens.
Already analyzed and ready to present data.
Easy to read, well UX created charts.
This app is built with Forge.

Early adopters have it for free, as this is the app's first version.

If you need more reports, let us know!

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM integrates with your Atlassian app

Version information

Version 5.1.0•for Jira Cloud

Release date: Nov 20th 2025
Summary: Editions enabled status changed
Details: Editions enabled status changed
Payment model: Paid via Atlassian
License type: Commercial - no charge