HelpDesk+ for Microsoft Teams

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira

Empower your team and delight your customers with a seamless integration between Microsoft Teams and Jira Service Management

Automation of service management workflows

Auto-create, auto-remind, and auto-sync workflow eliminate manual work for agents.

Empower agents to work more productively

Embedded Jira Service Management Queues, customizable notifications, issue sync, and an advanced agent toolset simplify the support and approval process.

Improve response times and SLA scores

Intelligent issue deferment with knowledge base integration allows users to help themselves so agents can focus on higher priority issues.

More details

Work smarter with an advanced two-way Microsoft Teams and Jira Service Management integration.

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Bridging the gap between your internal tools and communication platform, the integration helps teams work more productively, enhances the user experience, and improves information tracking.

HelpDesk+ also allows you to:

  • Minimize context switching with end-to-end support in Microsoft Teams
  • Never miss a beat with service desk queues and progress tracking in Microsoft Teams
  • Automate processes with auto-create, auto-respond, and smart search settings
  • Arm agents with off-hours and internal/external agent settings
  • Replace Jira emails with customizable Microsoft Teams notifications
  • Empower end users to self-serve with the knowledge base integration
  • Reduce backlogs by viewing and transitioning approvals in Microsoft Teams
  • Receive SLA notifications in Microsoft Teams

The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

HelpDesk+ for Microsoft Teams integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application