HelpDesk+ for Microsoft Teams

by AppfirePlatinum Marketplace Partner
for Jira Cloud
15 installs
  • Supported
  • Jira Service Management
  • Jira
Cloud

Empower your team and delight your customers with a seamless integration between Microsoft Teams and Jira Service Management

Automation of service management workflows

Auto-create, auto-remind, and auto-sync workflow eliminate manual work for agents.

Empower agents to work more productively

Embedded Jira Service Management Queues, customizable notifications, issue sync, and an advanced agent toolset simplify the support and approval process.

Improve response times and SLA scores

Intelligent issue deferment with knowledge base integration allows users to help themselves so agents can focus on higher priority issues.

More details

HelpDesk+ for Microsoft Teams is the most robust two-way integration between Jira Service Management (JSM) and Microsoft Teams. HelpDesk+ empowers support teams to meet customers where they already work, in Microsoft Teams.

Bridging the gap between your internal tools and your communication platform, the integration helps support teams work more productively, enhances the user experience, and improves information tracking. Features include:

  • End-to-end support in Microsoft Teams without switching context
  • Auto-create, auto-respond, and smart search settings
  • Monitor service desk queues and track progress directly in Teams
  • Off-hours and internal/external agent settings
  • Customizable notifications in Teams replaces Jira emails
  • Issue deferment with knowledge base integration
  • View and transition approvals
  • Robust SLA notifications

Join 1,000s of teams who provide world-class support with HelpDesk+. Studies show this integration can save each person on your support team two hours per week.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

HelpDesk+ for Microsoft Teams integrates with your Atlassian product. This remote service can:

  • Write data to the host application
  • Read data from the host application

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