- Supported
- Jira Service Management
Empower your team and delight your customers with a seamless integration between Microsoft Teams and Jira Service Management
Automation of service management workflows
Auto-create, auto-remind, and auto-sync workflow eliminate manual work for agents.
Empower agents to work more productively
Embedded Jira Service Management Queues, customizable notifications, issue sync, and an advanced agent toolset simplify the support and approval process.
Improve response times and SLA scores
Intelligent issue deferment with knowledge base integration allows users to help themselves so agents can focus on higher priority issues.
More details
Work smarter with an advanced two-way Microsoft Teams and Jira Service Management integration.
⭐ Book a free demo ⭐
Bridging the gap between your internal tools and communication platform, the integration helps teams work more productively, enhances the user experience, and improves information tracking.
HelpDesk+ also allows you to:
- Minimize context switching with end-to-end support in Microsoft Teams
- Never miss a beat with service desk queues and progress tracking in Microsoft Teams
- Automate processes with auto-create, auto-respond, and smart search settings
- Arm agents with off-hours and internal/external agent settings
- Replace Jira emails with customizable Microsoft Teams notifications
- Empower end users to self-serve with the knowledge base integration
- Reduce backlogs by viewing and transitioning approvals in Microsoft Teams
- Receive SLA notifications in Microsoft Teams
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Certification
This app offers additional security, reliability, and support through:
- Cloud security participation
- Reliability checks
- 24hr support response time
- and more.
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
HelpDesk+ for Microsoft Teams integrates with your Atlassian product. This remote service can:
- Write data to the host application
- Read data from the host application