OVERALL RATINGS
INSTALLS
77
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEmpower your team and delight your customers with a seamless integration between Microsoft Teams and Jira Service Management
Automation of service management workflows
Auto-create, auto-remind, and auto-sync workflow eliminate manual work for agents.
Empower agents to work more productively
Embedded Jira Service Management Queues, customizable notifications, issue sync, and an advanced agent toolset simplify the support and approval process.
Improve response times and SLA scores
Intelligent issue deferment with knowledge base integration allows users to help themselves so agents can focus on higher priority issues.
Supporting media
More details
Work smarter with an advanced two-way Microsoft Teams and Jira Service Management integration.
⭐ Book a free demo ⭐
Bridging the gap between your internal tools and communication platform, the integration helps teams work more productively, enhances the user experience, and improves information tracking.
HelpDesk+ also allows you to:
- Minimize context switching with end-to-end support in Microsoft Teams
- Never miss a beat with service desk queues and progress tracking in Microsoft Teams
- Automate processes with auto-create, auto-respond, and smart search settings
- Arm agents with off-hours and internal/external agent settings
- Replace Jira emails with customizable Microsoft Teams notifications
- Empower end users to self-serve with the knowledge base integration
- Reduce backlogs by viewing and transitioning approvals in Microsoft Teams
- Receive SLA notifications in Microsoft Teams
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Resources
Descriptor
Get the descriptor file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty program
Integration permissions
HelpDesk+ for Microsoft Teams integrates with your Atlassian product
Version information
Version 1.0.6-AC•for Jira Cloud
Release date
Jul 25th 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial