Organization Notes for JSM Cloud

for Jira Cloud
6 installs
  • Supported
  • Jira Service Management
Cloud

Elevate customer service with Organization Notes: Empowering agents, enhancing communication, and simplifying knowledge sharing

Knowledge at the right time

Think of it as arming your Agent with the right knowledge at the right time.Your notes will be readily available and visible within the context of the issue, leaving no room for miscommunication or confusion.

Restrict visibility

Enhance control with our versatile feature: Hide notes, restrict edits, and enforce view-only mode for organization details in the issue view.

Retrieve organization notes on the customer page

Project administrators have the ability to access and edit all organization notes. Facilitating efficient maintenance and ensuring that agents have access to the accurate knowledge they need while handling requests.

More details

Organization Notes for JSM Cloud serve as a powerful tool for enhancing your customer relations and ensuring seamless communication between your Service Management Agent and specific organizations. It's all about equipping your Agent with the essential insights and procedures tailored to your customer's needs. Think of it as arming your Agent with the right knowledge at the right time.

Need to provide crucial information to your Agent? That's a breeze with our organization notes feature. Your notes will be readily available and visible within the context of the issue, leaving no room for miscommunication or confusion. And when it comes to accessing the Knowledgebase, consider it done with a simple click.

We've got you covered on the internal front too. Setting up an "internal" contact for your organization? It's a walk in the park, ensuring your team remains well-connected and informed. So, go ahead and level up your organization's game with Organization Notes for JSM Cloud!

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Organization Notes for JSM Cloud integrates with your Atlassian product. This remote service can:

  • Create, manage and delete customers and organizations.Add and remove customers and organizations from service desks.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • View the profile details for the currently logged-in user.
  • Read and write to app storage service