Round Robin Assignment with Shift Roster for Jira & JSM

for Jira Cloud
  • Supported
  • Jira Service Management
  • Jira
Free app
Cloud

Manage your shifts, your way with Round Robin App - Smart Roster Management

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configure 3 shifts for a project to assign issues

Create Shift: Users can configure 3 shifts for each project to assign issues in the round-robin method.

Users can add multiple Agents to a shift.

Add Agents: Users can add multiple Agents to a shift.

Access App in Project Settings

Project admins can setup the app configuration from Project settings

More details

Round Robin Assignment with Shift Roster for Jira & JSM allows you to configure Shifts (3 at the most) with agents/users to be assigned automatically.

The plugin will auto assign the issues to agents/users based on the shift time configured.

  • Configure shift(s) with time slots and agents to be assigned for each project.
  • Issues/requests will be assigned to respective shift agent in round robin manner if they fall under shift timeslot.
  • Users can Configure Multiple projects both in Jira Software and Jira Service Management.
  • The app is built using Atlassian Forge, a secure and reliable platform that stores data completely in Atlassian servers (shift timeslot and account IDs of assignable agents/users)
  • If you see any issue or feedback, you can contact our technical support through our Jira service management Service Desk (https://padah-apps.atlassian.net/servicedesk/customer/portal/1 ) or

    via our support email at<support@padah-apps.atlassian.net>

  • Privacy and security

    Privacy policy

    Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

    Partner privacy policy

    Resources

    Integration Details

    Round Robin Assignment with Shift Roster for Jira & JSM integrates with your Atlassian product. This remote service can:

    • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
    • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
    • Read and write to app storage service
    • Create and edit issues in Jira, post comments as the user, create worklogs, and delete issues.