Chat for Jira (Live Chat, Issue Chat & Collaboration)

by Sevidev

works with Jira Cloud

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported

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Overview

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Pricing

Privacy & Security

Support

Installation

Key highlights of the appChat in Jira – real-time chat channels for teams, issues, and projects to keep work moving

Connect Reporters and Assignees to Resolve Faster

No Slack or Teams needed. Chat within work items, projects, globally with any user or create channels. Stop handoffs, no more searching for the right person.

Book a quick demo with us 👀

Live chat for agents – faster support in Jira

Live chat with customers in real time for instant support. Schedule agent availability across time zones, create tickets from chats, and track metrics to cut resolution time and raise CSAT

Chat to Action: Instant Issue Creation

Create Jira issues directly from chat messages and streamline team chats across projects. Stay updated with custom notifications and full message control—edit, delete, and manage conversations in context.

Supporting media

Editions

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

Issue/Project Chats
User-to-User Chats
Private Group Chats (Channels)
Number of Users per Channel
Group Admin Control

Advanced

Unlock the full range of app features

Everything from Standard, plus:

Issue/Project Chats
User-to-User Chats
Private Group Chats (Channels)
Number of Users per Channel
Group Admin Control

More details

Quickly connect reporters and assignees in Jira. No more messy comments. Keep all your conversations in one place, making it faster to close tasks.

🆕 Chat for Jira Service Management → Live chat for Agents to support customers in real time.

4 Ways to Chat:

Work Items: Directly in each task to keep things focused and organized.
Projects: Across different projects, so everyone stays on the same page.
User-to-User Chat: With anyone in your instance - perfect for quick updates.
Channels: Group chats you can start with any set of users – no admin rights needed.

All with customizable notifications.

Use Case: A tester needs to talk to a dev. Instead of switching between tools, they can chat directly in Jira, making the whole process faster and smoother.
Or start a Channel for a cross-project release, invite everyone involved, and track everything in one shared chat.

Perfect for Enterprise and cross-projects.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Chat for Jira (Live Chat, Issue Chat & Collaboration) integrates with your Atlassian app

Version information

Version 9.0.0•for Jira Cloud

Release date: Oct 1st 2025
Summary: Required scopes changed
Details: Required scopes changed:
Added: read:servicedesk-request, read:email-address:jira
Payment model: Paid via Atlassian
License type: Commercial - no charge