Service Scheduler for JSM

for Jira Cloud
19 installs
  • Supported
  • Jira Service Management
Cloud

Reduce time scheduling service appointments, simplify agents’ time management and customers pick times that work for them

Google Calendar driven

Agents have up to date Google Calendars

- Agents set their service schedule in Google Calendar

- Booked meetings or Out Of Office are removed from the service schedule

- Appointments are added to the agents calendars

Service portal integrated

Appointment scheduling is in the customers’ hands

- In the service portal, customers pick convenient service times

- Customers don’t see agents’ information, only available time slots

JSM integrated

Scheduling information where it is most useful

- Appointments in Google Calendar have links to the Jira issues

- Service appointment times on customer requests

- Agents can see their schedules directly in Jira

More details

Integrate service appointment scheduling into your JSM support portal ticketing

  • Connects to the service agent’s calendar
  • Agents add their service hours to their Google Calendar
  • Customers pick service times from the available service times when filling out their tickets in the support portal
  • Booked appointments are added to the agent’s Google Calendar
  • Dates and times are presented to the users according to their profile timezone settings and customers can easily change the timezone in which they wish to see the appointment times
  • Consult appointment times in the request portal, on the issue view, in the agent’s calendar as well as the Service Scheduler agent view within Jira

For each Service project, the Jira administrator configuration page:

  • Controls availability of the scheduling feature in the service portal
  • Defines the appointment slots durations from 5 minutes to 2 hours

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Service Scheduler for JSM integrates with your Atlassian product. This remote service can:

  • Act on a user's behalf, even when the user is offline
  • Administer Jira projects
  • Delete data from the host application
  • Write data to the host application