Service Scheduler for JSM

Name: Service Scheduler for JSM
Rating: 1 (1 reviews)

for Jira Cloud

23 installs

Cloud

Overview

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new

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Installation

Reduce time scheduling service appointments, simplify agents’ time management and customers pick times that work for them

Agents have up to date Google Calendars

- Agents set their service schedule in Google Calendar

- Booked meetings or Out Of Office are removed from the service schedule

- Appointments are added to the agents calendars

Appointment scheduling is in the customers’ hands

- In the service portal, customers pick convenient service times

- Customers don’t see agents’ information, only available time slots

Scheduling information where it is most useful

- Appointments in Google Calendar have links to the Jira issues

- Service appointment times on customer requests

- Agents can see their schedules directly in Jira

Integrate service appointment scheduling into your JSM support portal ticketing

Connects to the service agent’s calendar
Agents add their service hours to their Google Calendar
Customers pick service times from the available service times when filling out their tickets in the support portal
Booked appointments are added to the agent’s Google Calendar
Dates and times are presented to the users according to their profile timezone settings and customers can easily change the timezone in which they wish to see the appointment times
Consult appointment times in the request portal, on the issue view, in the agent’s calendar as well as the Service Scheduler agent view within Jira

For each Service project, the Jira administrator configuration page:

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Service Scheduler for JSM integrates with your Atlassian product. This remote service can: