Xence

for Jira Cloud
  • Supported
  • Jira Service Management
Cloud

Your Confluence chatbot guru on Jira SM support portal

Instantly answer 50% of employee questions on Jira SM with AI without human intervention!

Elevate your employee support experience on Jira SM support portal like never before with our cutting-edge AI Chatbot. Introducing the first and only bot built natively for JSM that seamlessly extracts accurate information from your company's Confluence knowledge base and crafts human-like responses within the Jira SM Support Portal. Say goodbye to endless searches and hello to instant, precise solutions!

Our AI Chatbot revolutionizes Jira SM by effortlessly accessing Confluence's wealth of knowledge, ensuring employees get immediate, efficient, and top-notch assistance just by having a conversation with our chatbot.

Try it today and transform your Jira Support Portal into a hub of seamless, intelligent, and efficient interactions.

Note: Please install Xence Helper as well for free, from here so that you enable Confluence suggestions.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Xence integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • Read customer request data, including approvals, attachments, comments, request participants, and status/transitions.Read service desk and request types, including searching for request types and reading request type fields, properties and groups.
  • Read and write to app storage service