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Key highlights of the appJira SM meets ServiceNow, Salesforce, and beyond. Two-way, no code, all Jira versions — live in minutes
Powerful Jira SM ServiceNow integrations
Install, modify and set up your Jira Service Management ServiceNow integration within a few clicks with ZigiOps. Test the flawless user experience that the platform offers.
Easy to set Jira SM ServiceNow integrations
ZigiOps has out-of-the-box integration templates, that you can immediately use or easily customize them per your needs. Automate repetitive tasks and improve cross-team collaboration.
No-code integrations ready in minutes
When integrating Jira Service Management and ServiceNow with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
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More details
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ITSM teams shouldn't operate on incomplete information. When a Jira SM incident needs a ServiceNow record — or vice versa — ZigiOps creates it before anyone asks. Regular fields, custom attributes, lifecycle data, issue links, comments, and attachments travel automatically, in both directions, from the moment the incident opens to the moment it closes.
Built for the enterprise environments where "close enough" isn't good enough. Configurable logic, advanced filtering, and precise field mapping ensure the integration reflects your operational reality — not a simplified version of it. No scripts. No plugins. No technical resource standing by to keep it running.
When a Jira SM incident requires ServiceNow visibility, ZigiOps doesn't wait for someone to notice. It acts — and both systems stay aligned for the entire lifecycle without a single manual touchpoint.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Sep 29th 2023
- Summary
- SErviceNow integration for Jira SM by ZigiOps (no-code, two-way sync)
- Details
What travels between systems:
- Jira SM Tickets with all available fields ↔ ServiceNow Tickets with all available fields
- Comments, attachments, lifecycle fields, and custom data — nothing left at the boundary
What makes it enterprise-ready:
- Out-of-the-box templates for the most demanding ITSM-to-ITSM workflows — customized and live before your next incident
- Conditional field mapping with a global schema that builds relationships across both systems without manual configuration
- Chained and dependent workflows that mirror real escalation paths, not whiteboard diagrams
- Retry logic with user-configurable rules — high-stakes records never disappear under load
- Security that covers Jira SM, ServiceNow, and every system they touch — ISO 27001 certified, zero data retention
- Payment model
- Paid via Vendor
- License type
- Commercial