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Key highlights of the appZigiOps supports integrations for all Jira versions. Integrate Jira Service Management with ServiceNow, Salesforce, and more
Powerful Jira SM ServiceNow integrations
Install, modify and set up your Jira Service Management ServiceNow integration within a few clicks with ZigiOps. Test the flawless user experience that the platform offers.
Easy to set Jira SM ServiceNow integrations
ZigiOps has out-of-the-box integration templates, that you can immediately use or easily customize them per your needs. Automate repetitive tasks and improve cross-team collaboration.
No-code integrations ready in minutes
When integrating Jira Service Management and ServiceNow with ZigiOps you can go beyond the top information layer and capture complex data relationships and system dependencies for full transparency.
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More details
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The ServiceNow–Jira Service Management integration by ZigiOps delivers a secure, fully no-code way to connect ServiceNow with Jira Service Management and keep ITSM teams perfectly aligned. It supports all Jira SM fields, including attachments, comments, and custom fields, as well as all ServiceNow ticket types and fields.
ZigiOps is built for complex enterprise scenarios, offering configurable logic, advanced filtering, and precise field mapping. The integration runs bi-directionally, ensuring real-time synchronization.
Example use case:
When an incident is created in Jira SM, ZigiOps automatically detects it and generates a corresponding incident in ServiceNow. Regular fields, custom attributes, lifecycle data, issue links, and comments stay synchronized in both directions. This seamless data flow reduces manual effort, simplifies complex workflows.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1.1•for Jira Cloud
- Release date
- Sep 29th 2023
- Summary
- Bi-directional integration between Jira Service Management and ServiceNow
- Details
Supported data types in the Jira Service Management to ServiceNow integration with ZigiOps:
- Jira Service Management Tickets, and all available fields
- ServiceNow Tickets, and all available fields
- Comments
- Attachments
- Lifecylce fields
- Custom fields
Benefits for Jira Service Management and ServiceNow users:
- Seamless data integrations between Jira Service Management and ServiceNow
- Out-of-the-box Jira Service Management ServiceNow integration templates you can set up, customize and deploy in minutes
- Conditional field mapping and global schema for automated relations between data from all sources
- Flexible, fully automated workflows, featuring chained and dependent actions
- Advanced retry mechanism with a user-configurable logic
- 100% secure integrations of Jira Service Management and ServiceNow and your whole software ecosystem
- Payment model
- Paid via Vendor
- License type
- Commercial