⚡ Quick User Replies for JSM

for Jira Cloud
  • Supported
  • Jira Service Management

Quick user portal replies, one click away! Reply templates messages at your users' fingertips. 1234... Go

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🖱️ Drive User Engagement with a Single Click

🚀 Enhance user engagement effortlessly by instantly accessing quick reply messages such as assistance, following up on existing tickets, or giving kudos for a job well done, and more - all at the user's fingertips 👉

ğŸ’Ž Customise and Save User Replies

✏️ Enable your portal users to create their own personalized messages and conveniently save them for future use, tailoring their experience to their preferences. 🕴️

🛡️ Full Access Control

🔥 Effortlessly streamline user access and permissions on the settings page by utilising Jira Groups and JSM Portals for access management 📵

More details

⚡ Quick User Replies allows Jira Service Management users to quickly comment on tickets with one click of a button!

  • 📅 Follow-up on tickets
  • 🆘 Ask for Assistance
  • 🙏 Give some Kudos
  • ⬆️ Escalate Issues

And much more!

Users can edit the quick replies from the portal and then save the custom replies for more tickets.

User access is covered too! From the settings page, administrators can limit who can use the quick reply features by restricting access using Jira Groups and/or JSM Portals.


👉 Book a demo!

👉 Support (First response time <4h)

👉 We'd love your feedback! Contact us 🫶


🔗 Find out more about us at www.chilishelf.com

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy


Integration Details

⚡ Quick User Replies for JSM integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Allows the app the list customers of service desks
  • Allows the app to list organisations to service desks
  • Allows the app to read service desk entity properties