⚡ Quick User Replies for JSM
- Jira Service Management
Quick user portal replies, one click away! Reply templates messages at your users' fingertips
🖱️ Drive User Engagement with a Single Click
🚀 Enhance user engagement effortlessly by instantly accessing quick reply messages such as assistance, following up on existing tickets, or giving kudos for a job well done, and more - all at the user's fingertips 👉
💎 Customise and Save User Replies
✏️ Enable your portal users to create their own personalized messages and conveniently save them for future use, tailoring their experience to their preferences. 🕴️
🛡️ Full Access Control
🔥 Effortlessly streamline user access and permissions on the settings page by utilising Jira Groups and JSM Portals for access management 📵
⚡ Quick User Replies allows Jira Service Management users to quickly comment on tickets with one click of a button!
- 📅 Follow-up on tickets
- 🆘 Ask for Assistance
- 🙏 Give some Kudos
- ⬆️ Escalate Issues
And much more!
Users can edit the quick replies from the portal and then save the custom replies for more tickets.
User access is covered too! From the settings page, administrators can limit who can use the quick reply features by restricting access using Jira Groups and/or JSM Portals.
🔗 Find out more about us at www.chilishelf.com
Privacy and security
⚡ Quick User Replies for JSM integrates with your Atlassian product. This remote service can:
- View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
- Allows the app the list customers of service desks
- Allows the app to list organisations to service desks
- Allows the app to read service desk entity properties