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Key highlights of the appQuick user portal replies, one click away! Reply templates messages at your users' fingertips. 1234... Go
🖱️ Drive User Engagement with a Single Click
🚀 Enhance user engagement effortlessly by instantly accessing quick reply messages such as assistance, following up on existing tickets, or giving kudos for a job well done, and more - all at the user's fingertips 👉
💎 Customise and Save User Replies
✏️ Enable your portal users to create their own personalized messages and conveniently save them for future use, tailoring their experience to their preferences. 🕴️
🛡️ Full Access Control
🔥 Effortlessly streamline user access and permissions on the settings page by utilising Jira Groups and JSM Portals for access management 📵
Supporting media
More details
⚡ Quick User Replies allows Jira Service Management users to quickly comment on tickets with one click of a button!
- 📅 Follow-up on tickets
- 🆘 Ask for Assistance
- 🙏 Give some Kudos
- ⬆️ Escalate Issues
And much more!
Users can edit the quick replies from the portal and then save the custom replies for more tickets.
User access is covered too! From the settings page, administrators can limit who can use the quick reply features by restricting access using Jira Groups and/or JSM Portals.
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👉 Support (First response time <4h)
👉 We'd love your feedback! Contact us 🫶
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🔗 Find out more about us at www.chilishelf.com
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policy
Security program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
⚡ Quick User Replies for JSM integrates with your Atlassian product
Version information
Version 4.7.0•for Jira Cloud
Release date
Apr 3rd 2024
Summary
Minor version update
Details
Payment model
Paid via Atlassian
License type
Commercial