Shoppie - Assets integrated shop for JSM

Shoppie, as a product, has enabled us to offer a unique option for our customers to view and select the products they need. It enables us to leverage the power of the assets feature within Jira internally and provide visibility to our external customers. The team at Shoppie has been excellent in providing support during the setup process, and even though we are a small company, they are allocating resources to address feature requests that will further improve the product.

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  Caelor

  Thank you so much for the kind words and feedback. We're really happy to hear that Shoppie is helping you create a more transparent and efficient product selection experience. Looking forward to building even more value together.

I’d also like to share my feedback on the Caelor Shoppie app. We are extremely satisfied with it. What really stands out, though, is the great support: no matter what problem you have, the team responds quickly and is always helpful. Have a suggestion for improvement? They take it seriously, discuss it internally and often add it to their roadmap. As a customer, you really feel heard and appreciated. Caelor's commitment to engaging with its users to continuously improve the app is impressive – even the CEO personally reaches out! To me, that’s what real service looks like. Huge compliments to the entire team – I’m thrilled and look forward to many more years with you!

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  Caelor

  Thank you so much for your kind words and thoughtful feedback! We're truly happy to hear that Shoppie is making a difference for you and your team. Your recognition of our support and approach to user feedback means a lot to us , we strongly believe that building great products starts with listening to our customers. We’ll share your compliments with the entire team. Looking forward to many more years of collaboration ahead.

We've been using the Shoppie app by Caelor alongside our Jira Service Management (JSM) Cloud environment, and it has made a quite a difference in how we manage service requests — especially when it comes to ordering IT items. Our internal customer now have an image, a price and a description for everything, they want. And - of course important for me - I could automate a lot of stuff and reduce the number of service requests. I also want to highlight the excellent support from the Caelor team. They've consistently responded quickly and solution-oriented to any problem or feedback we've had.

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  Caelor

  Thank you so much for the kind words. We're happy to hear that Shoppie is making a real difference in your JSM workflows. It’s great to know the automation and product visibility are helping both your team and your internal customers. We'll make sure the support team sees your feedback, they’ll really appreciate it.

We've been using the Shoppie app from Caelor with our Jira Service Management (JSM) Cloud setup, and it has significantly improved the way we handle service requests—particularly the ordering process for IT articles and billable services. One of Shoppie's standout features is its intuitive configuration interface. Setting up the app was refreshingly straightforward—no steep learning curve or complex setup required. The UI is clean and user-friendly, making it easy for both admins and agents to tailor the catalog experience to their needs without the need for extensive documentation or training. Having all shop articles managed within Jira Assets makes article management highly efficient and enables the use of additional service-related attributes from the asset database. Lastly, Caelor support and development team deserves a special mention. Whenever we reached out with questions or suggestions, we received prompt and helpful responses. It's clear they are not only knowledgeable about their product but also genuinely invested in user satisfaction and they actively act on customer feedback. The Shoppie roadmap looks very promising, and we are excited to see how it continues to evolve.

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  Caelor

  Thank you so much for the review and kind words. We're happy to hear that Shoppie has made a real impact on your service request process and that the setup was smooth and intuitive. Making powerful tools simple to use is exactly what we aim for, and feedback like yours means a lot to the whole team.

  Also, thank you for highlighting our support, we’ll make sure your words reach everyone involved. We’re continuously working to make Shoppie even better, and knowing it's helping your team makes that mission all the more meaningful.

  Best, Caelor Team

We are starting to implement Shoppie into our JSM environment as a way of implementing an employee store to purchase used IT Equipment. We're also implementing Shoppie for hardware requests throughout our organisation too. It allows for a great visual end user experience when requesting hardware from IT which really helps our department image. Marin and the development team have been really responsive and keen with addressing any issues or feature requests. I cannot fault the support we have had with implementing this into our environment!

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  Caelor

  Thank you so much for your kind words and for sharing this feedback. It means a lot to us and we are happy to hear that Shoppie is helping create a great experience for your employees and supporting your IT team's initiatives.

  It has been a real pleasure working with you and your team, your feedback and feature suggestions helped us shape the product even further. We’re excited to keep supporting you and making sure Shoppie continues to deliver value as you expand its use across your organization.

  If there’s ever anything more we can do, you know where to find us.

  Thanks again