Sipgate Integration for Jira

for Jira Cloud
5 installs
  • Supported
  • Jira Service Management
  • Jira
Free app
Cloud

Seamlessly connect Sipgate and Jira, automatically assign tickets to users answering calls, simplifying call management

Sipgate.io integration with:

Automatic ticket creation: Generate a ticket for each incoming call, capturing relevant information for further action.

User assignment: Assign tickets to the user who answers the call, ensuring accountability and streamlined follow-up.

Customizable ticket format: Tailor the ticket design to match your specific requirements and branding.

Sipgate user mapping: Link Sipgate users to their corresponding Jira users, enabling seamless communication and collaboration.

tellows integration: Utilize the tellows API to validate phone numbers and assign spam ratings to enhance call filtering.

Easy configuration: Configure webhooks for individual users and lines within your Sipgate account. Tickets can be created in different project if you have a support or tech hotline.

Project and issue type customization: Set different projects and issue types based on incoming queues or user preferences.

Customizable ticket formats to match your unique requirements and branding.

Privacy and security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Resources

Integration Details

Sipgate Integration for Jira integrates with your Atlassian product. This remote service can:

  • View user information in Jira that the user has access to, including usernames, email addresses, and avatars.
  • Read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.
  • View the profile details for the currently logged-in user.
  • Read and write to app storage service