OVERALL RATINGS
INSTALLS
34
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appManage and unify queues across multiple Jira and JSM projects — stop switching between projects to manage your service desk
Cross-project queues from Jira and JSM unified
→ Create and share unified queues with tickets from multiple Jira and JSM projects. Configure group-based permissions to control exactly who can view, manage, and delete specific queues.
Filter and prioritize tickets across all projects
→ Filter, group, sort, and visualize queue issues faster. Create shareable tab views with custom filters so every team member sees the tickets that matter most to them.
Multi-level queues that scale with your team
→ Build a multi-level folder structure to organize your service desk at scale. Pin top-priority queues so agents always focus on the right work — no more lost tickets or missed SLAs.
Supporting media
More details
🖥️ Website | Help Center | Get Support | For Partners
If your service desk spans multiple Jira or JSM projects, you know the pain: agents switching between queues, priority tickets getting lost. Lineup fixes that. Create cross-project queues, control visibility, and give every agent a structured, filterable view.
✅ Key Features
- Create unified queues to manage issues from multiple Jira and JSM projects
- Set up custom queue access and visibility only for specific Jira users and groups
- Control who can create, edit, manage, and delete specific queues
- Visualize your queues with dynamic rich filters, shareable filter tabs, grouping, sorting, and more
- Manage and organize your queues at scale using a multi-level folder structure
🚀 Recognized as a "Rising Star" app by Atlassian
🌎 Data Residency available for all regions
🔒 Built with Atlassian Forge, the app runs on Atlassian’s secure cloud infrastructure
*️⃣ We're trusted by National Geographic, Block, IBM Humane, Synthesia, and more
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Lineup – Service Management Queues for Jira, JSM integrates with your Atlassian app
Version information
Version 10.12.0•for Jira Cloud
- Release date
- Jul 2nd 2026
- Summary
- 📋 Version 10.12.0 - Changelog
- Details
🚨 Important - Update: To get the app’s latest version available, you need to manually update your app in your Jira Settings > Apps > Manage Apps.
🚀 Release - Improvements, Fixes & More:
- Added a shortcut to the App’s configuration on the “Connected Apps” global admin page.
- Security updates.
- Other minor adjustments and bug fixes.
🔥 Coming Next - New charts, metrics, and advanced customizations!
🖥️ Release - Support & Resources:
- Raise a support ticket to get assistance.
- Book a live session with our team.
- Share your use cases or feature suggestions.
- Payment model
- Paid via Atlassian
- License type
- Commercial